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FAQ
Frequently Asked Questions
General Questions
We specialize in a variety of door handles and bathroom accessories, including knobs, levers, towel bars, toilet paper holders, and more. Check our product catalogue for detailed descriptions and images.
You can search for products using the search bar at the top of our website. You can also browse by category or use the filters on our product page to narrow down your options.
Absolutely! Our customer service team is available to provide expert advice and recommendations based on your specific needs. Contact us via phone, email, or live chat (11 am to 9.30 pm).
Account Management
Click on the ‘Sign Up’ button on our homepage, and fill in the necessary details. An account will allow you to track orders, manage returns, and save your preferences.
Go to the login page and click on ‘Forgot Password?’ Follow the instructions to reset your password through the email associated with your account.
Ordering
Once you’ve selected your desired products, add them to your cart, proceed to checkout, and follow the instructions to complete your purchase.
If you need to change details in your order, please contact us immediately. We can modify your order as long as it has not yet been shipped.
We accept various payment methods including UPI, credit cards, debit cards, and other digital wallets.
Shipping and Delivery
Yes, we offer free shipping on orders over a certain amount. Please check our Shipping Policy for more details.
Delivery times vary based on location and shipping method. Typically, orders are delivered within 3-7 business days.
Yes, once your order is shipped, you will receive a tracking number via email and SMS (text message)
Returns and Refunds
We accept returns within 7 days of delivery if the products are unused and in their original packaging. Please visit our Return Policy page for detailed information.
To initiate a return, please contact our customer service to obtain a return authorization. Follow the instructions provided to ship the item back to us.
Refunds are processed within 5-10 business days after we receive the returned item. The refund will be issued to the original method of payment.
Product Information
We currently do not offer installation services.
Care instructions vary by product type and material. Generally, we recommend cleaning with a soft, damp cloth. Avoid using harsh chemicals or powders or cleaners.
Privacy and Security
Yes, we take privacy seriously and implement robust security measures to protect your personal information. Refer to our Privacy Policy for more details.
Feedback and Complaints
Your feedback is important to us. You can submit feedback or complaints through our contact page, or you can directly email our support team.
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About Company
At Royale Fitts, we believe that every detail in your home matters. From the elegance of a well-crafted door handle to the practical beauty of our bathroom accessories, our curated selection is designed to enhance your daily living experience. Our commitment goes beyond aesthetics, as we strive to offer products that stand the test of time, both in durability and style.
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